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We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Amazon Pay.
Yes! International shipping options are available at checkout. Orders under 4 lbs are eligible for USPS 1st Class International, and Priority International for orders over 4 lbs. UPS International shipping options will be listed as well, if available to your address. Please note: if shipping via USPS, we are no longer able to track packages once the package leaves the United States. Delivery time varies from 1-4 weeks. UPS shipping options are usually more expensive, but can also be more reliable.
If you are an international retailer or distributor interested in a wholesale account or distribution, please fill out our wholesale application.
You will receive a tracking number via email once your order has been processed. USPS 1st Class packages cannot be tracked.
Our goal is to ship your package within 24-36 hours of receiving your order. Transit time will depend on the selection you make during checkout. Please keep in mind that during sales and holidays, order processing time will be longer than usual.
You will receive a confirmation email with your tracking number (if applicable) and shipping date. If you do not get it, check your spam folder first, then contact us and we’ll resend it to you.
Refer to your tracking number in the order confirmation email. If the tracking information doesn’t help, send us an email and provide your order number so we can look into it for you. We offer very reasonably priced shipping insurance through Route to replace costs due to lost or stolen packages.
We pack each order with care, and do our best to ensure nothing breaks during shipping – but sometimes things happen. Please retain all packaging and damaged items. Snap a picture and send it along with your order number in an email.
Our fulfillment warehouse processes orders as quickly as possible, and once an order is in the system it is difficult to cancel or change. Often, orders are processed and shipped within hours of being placed, so we cannot guarantee any changes before your item(s) ships.
If you want to return unopened products, have an error in your order, or your products were damaged during shipment, please send us an email and we’ll help you out. If the product was damaged during shipment, please take a photo to send along with your email.
Please note: if you do decide to return your unopened and undamaged product, you are responsible for the shipping charges.
We get it – not everyone will love every product, even if we do. That’s why we offer sample sizes of most of our products, so you’re able to try something out for a fraction of the cost. We highly recommend getting a sample size of a product if you’re new to our products. Our biggest goal is for you to be happy, though, so if you’re not absolutely thrilled with your product, send us an email.
We do not send free samples, but we have generous sized samples of our products available for purchase in our online shop. You can purchase them directly on the individual product pages.
We launched Zoe Organics in 2010 with a collection of baby and pregnancy products, and through the years we have added products to the line that fit our growing family and active lifestyle. Today we have products for everyone! We take a minimalist approach by making products that are multi-functional, multi-purpose and are safe for all ages and skin types. Those with sensitive skin or allergies particularly benefit from our formulations. We are always working on new formulations, and look for feedback on products you’d love to see us add to our line!
Zoe Organics uses only the highest quality natural and organic ingredients in our formulations. We do not use chemical preservatives. Most of our products are made exclusively with naturally stable oils and butters that have a shelf life of a year or longer.
We recommend that you use our products within 12 months of purchase to ensure that your products are fresh, and that the herbs and essential oils are most effective. We use 12 months as a general guideline; however, use your best judgement. If the product takes on an unusual odor or appearance, discontinue use.
You can maximize the shelf life of your product by following a few tips. Avoid contamination – always use clean, dry hands or a small spoon, especially when touching product in an open container. And always keep products in a cool, dry place, out of heat and direct sunlight.
We use certified organic ingredients whenever possible. There are few exceptions, such as salts, sodium bicarbonate and a few essential oils that are not readily available in certified organic form. Additionally, some formulations like our Bath Wash is a liquid castile soap, which contains approximately 80% organic content. Soap contains an alkali as saponifying agent (in this case, potassium hydroxide). A reaction occurs between the oils and the potassium hydroxide resulting in a new substance - liquid soap. Even though none of the potassium hydroxide remains, the organic content of the final product is 80%.
We are not medical experts and are not able to offer medical advise, but we do understand what a frustration condition this can be, and we do have experience helping our friends and customers find topical solutions that have helped to soothe and reduce further irritation. We have published several blog posts on eczema:
Interview with Pediatrician, Dr. Michael Shannon
Eczema and Our Environment
Eczema: Common Culprits, How to Treat it Naturally + a Giveaway!
These two products have completely different ingredients and consistency, even though many of their uses can be the same. Everything Balm is a solid balm stick and works better for small areas, including lips and faces, and has a bit more staying power because of its firmer consistency. Dr. Shannon’s Skin Balm is a soft, creamy balm that can also be applied to your whole body, and it includes herbal infusions and nutrient-dense oils like avocado, pumpkin seed and rosehip seed for extra moisturizing and healing power. You can read a blog post about these two products, plus our Cream here.
Absolutely! Particularly in cool, dry months when skin needs extra moisture and protection. We regularly use it as a night day or night cream and around the eyes as well. Start with a very small amount, make sure you warm it between your hands, and gently apply to face, adding more product as necessary.
Zoe Organics Belly Oil and Belly Butter were created to each serve specific and unique purposes. Both are made up entirely of certified organic ingredients and are waterless, which translates into incredibly concentrated, toxin-free skin care, chock full of beneficial nutrients for your stretching skin. We recommend applying these products from the breasts down to the hips.
So what IS the main difference between the Belly Oil and Belly Butter? For starters, they are made up of very different ingredients and are in different forms. The Belly Oil is an oil serum, packed with omegas that help maintain skin's strength and elasticity as it stretches. This oil is lighter than the Belly Butter and it penetrates deeper. Made with virgin grapeseed, rosehip seed, pumpkin seed and tamanu oils, it fights stretch marks during pregnancy, and helps to reduce redness and inflammation postpartum, if they do appear, which is common in those final stretches of pregnancy. Check out our blog post on the difference between these two products here.
Our Bath Wash is highly concentrated, made with organic, unprocessed high-quality ingredients, and when the temperature drops to about 50 degrees F, fatty acids can begin to appear cloudy. If this happens, do not be alarmed, it’s still good! Either put the bottle in a warm room, or submerge the closed container in warm water, until the normal appearance is restored. Regardless of whether it’s clear or cloudy, though, it works just the same.
Yes! Our Diaper Balm does not contain ingredients that may clog the fibers of your cloth diapers, causing them to repel (or not absorb) moisture. Our balm will rinse out cleanly under normal washing conditions.
The concentration of essential oils in the formula is less than 2.5% and generally safe for daily use. We recommend seeking advice from your physician if your child is under six months of age, and we always recommend doing a patch skin test before full use on children or individuals with sensitive skin. Not for use by children without adult supervision.
Our Insect Repellent is effective at repelling mosquitoes and a variety of bugs and insects. Though research supports many of the essential oils in our Insect Repellent are helpful in repelling ticks, the risks associated with Lyme disease are serious, and we do not recommend relying on this alone to keep you or your pet tick-free.
Dr. Michael Shannon is a beloved (now retired) pediatrician and friend in Orange County, CA with Sea View Pediatrics, and he was the pediatrician for Heather’s two boys from birth. Dr. Shannon and Heather developed Dr. Shannon’s Skin Balm so that Dr. Shannon could have a pure, organic product to offer to his patients that would work on anything from dry skin, diaper rash prevention, or a way to moisturize and reduce the appearance of scar tissue.
No, your balm is perfectly safe and uncompromised! These balm sticks have a significant amount of organic shea butter in them, which is a tropical butter, and the “grainy” texture is a result of crystals forming in the butter. Temperature changes throughout the day and night (slowly warming and cooling) can cause these crystals to form in the butter. Warmer temperatures, or simply the heat of your skin, will cause the balm to smooth out again.
Here is a quick fix for making your balm smooth again, or for fixing a tube of balm that gets stuck in the cap. This simple little step-by-step solution will make it good as new:
Fill a cup with very hot, but not boiling, water.
Place balm tube cap down in cup of hot water for approximately 5 minutes.
Remove from water, dry and gently shake tube.
Place upright in refrigerator for 20 minutes.
Remove cap and enjoy!
Our Cream has a shea butter base that is rich and creamy, and it penetrates the skin while leaving a light protective barrier. The Skin Balm has a lot of vitamin-rich oils, and it is blended with beeswax which provides a heavier barrier on the skin. While both are intensely moisturizing, Skin Balm is a heavier product and will have more staying power. They both have amazingly effective ingredients, and could both work for similar things, but they act differently. You can read a blog post about these two products, plus our Everything Balm here.
We are continually striving to improve our sustainability practices. Here are some of the things we do in our manufacturing process.
We source our raw ingredients from companies with proven sustainable farming techniques. Almost all of our ingredients are
From renewable resources (plants)
Processed using environmentally responsible methods
Non-GMO, non-solvent extracted, not irradiated
Mostly certified organic, and all non-GMO
Traceable back to the manufacturer and often the grower*
*In the interest of complete disclosure, when processors buy from pools of farmers – as with the making of many of the oils – the pool is large and there may be hundreds of farmers involved. We cannot provide this grower information, but it is always verified by a third party certifier.
Consumer packaging contributes to an overwhelming percentage of waste. We have spent a considerable amount of time researching the best options given our resources. Here are some of the eco-conscious choices we have made with regard to our packaging:
Recyclable glass and plastic
Our outer boxes are made from 100% post-consumer waste
Biodegradable vegetable cellulose bags
Unbleached muslin fabric
No unnecessary extra packaging
In addition, we use biodegrade and recycled shipping materials. We are big advocates of reusing whenever possible. If something still has life left in it, why not use it again before it goes to the recycle bin?
When you have an account at zoeorganics.com, you earn points for every purchase you make from our shop. Your VIP Rewards points can then be redeemed for money off your purchases! You’ll also gain access to insider advantages and members-only sales. BONUS: If you already have an account with us, you have been given a gift of 200 points – just for being part of our tribe! More information here.
How can I earn points?
Sign up for an account/have existing account: 200 points
Make a purchase: 5 points for every $1 you spend
Refer a friend: 1,500 points (!!!), plus your friend will receive a discount of 10% off when they make a purchase of $35 or more
Happy birthday: Enter your birthdate and you'll get 500 points on your next birthday
Follow Zoe Organics on social media: 25 points for each account followed
Visit our website: 5 points
Write a product review: 150 points
From anywhere on our website (including this page), just click on the Zoe Organics VIP Rewards button at the bottom left-hand corner. From there, a window will pop up with instructions on how to sign up to become a rewards member, or to log into your existing account.
We have gone through the process of carefully selecting the highest-quality ingredients from our suppliers, and in fact we have copies of organic certification for every one of the ingredients used in our products. We are in the process of obtaining USDA organic certification for each of our products and hope to have them all completed soon.
We are all about transparency, and every once in awhile we get a question here about our prices.
Most of our products are 100% organic – meaning, they contain ONLY certified organic ingredients. Better for our bodies, better for the environment. And organic ingredients aren’t cheap! Remember that organic apple you bought at the grocery store that was approximately double the price of the conventional one? Same with our organic ingredients. We don’t charge more because we want better margins. We have to charge more because we pay that much more and we’d go out of business if we didn’t.
The smaller containers – that’s because these babies are concentrated. No water, fillers, preservatives, synthetics… ONLY the good stuff. That means, you don’t need a 16 oz jug of conventional lotion that contains 70% water, to get you through the month. Our 2 oz Cream will do the trick and you can add water for free when applying our Cream, if you’d like.
Our products WORK. I can’t count how many of our dear customers have shared that they walked away from their Rx creams or heaps of other products when they discovered Zoe Organics – because they finally found the results and relief they were looking for. Last time I checked, prescriptions weren’t exactly cheap (or pleasant) either.
Everything you ingest, inhale or put on your skin matters. When a woman is pregnant, the products she uses enter her bloodstream come into contact with her growing fetus. There are just too many devastating facts about how toxins affect a developing fetus or child to ignore the need for safe personal care products.
We are a small business and we work incredibly hard to provide our conscientious customers with our products – and it's an honor to do so.
We may eventually come out with a sunscreen, if we can find a way to do it differently and better than what is currently available! In the meantime, send us an email and we can give some recommendations of some great non-toxic sunscreens for you and your family.
All of our products are formulated using only natural and organic raw botanicals. Since they are anhydrous formulas (they don’t contain water), they do not require conventional preservatives. We use natural antioxidants, such as rosemary extract, to help maintain freshness and delay oxidation.
Never never never. (They are, however, thoroughly tested on our own kids.) :)
Everything is vegan except for our balms and candles (which contain organic beeswax).
Our organic beeswax is sourced from beekeepers who use natural beekeeping methods, which are sustainable and kind to the bees. The bees are free to choose the kind of comb they want to build, and to forage as they want in their chosen surroundings; they are allowed to live in a symbiotic relationship with humans. The wax is hand harvested by the beekeepers themselves, in areas where industry and commercial farming do not take place. In many cases, beekeeping is their livelihood. We value supporting benevolent beekeepers who abstain from pesticide use, and who treat the bees with respect and kindness.
Our formulas were created for delicate and sensitive skin, using only the purest organic ingredients. We have taken care when choosing ingredients to consider nut allergies and other sensitivities. However, everyone’s skin is different, and it isn’t possible to guard against all possible allergens. For this reason, we recommend reading the ingredients label and patch testing a new product before full use.
We started in 2010 making products from our kitchen, and have grown to a small, passionate team that formulates and produces all of our of products in our own facility in the Napa Valley, CA. Our products are not mass-produced, and our commitment to our production process and supply chain ensures that the quality of our products retains the highest standards.
Still need help?