Q: What methods of payment does Zoe Organics accept for website purchases?
A: We accept VISA, MASTERCARD, AMERICAN EXPRESS or PayPal for your online purchases.
Q: Do you ship internationally?
A: Yes! International order are shipped via USPS 1st Class International, if under 4 lbs. Priority International is used for orders over 4 lbs. Please send us an email if you have questions, or would prefer an order be shipped via Priority Mail International. Please note: once the package leaves the United States, we are unable to track it. Delivery time varies from 1-3 weeks.
If you are an international retailer or distributor interested in a wholesale account or distribution, please fill out our wholesale application on our contact page.
Q: How long will it take for my order to ship?
A: Zoe Organics skin and body care products are handcrafted in small batches to insure the products you receive are fresh and of the highest quality. In fact, the products you receive are often only a few days old! Our goal is to ship your order within 72 hours of receiving your order. With Priority Shipping, orders are usually received within 5 days of placing the order.
If you have a special rush request, don’t be afraid to ask. We just might be able to accommodate (extra fees may apply).
Q: What are my options for shipping?
We ship USPS 1st Class, USPS Priority and UPS Ground and expedited shipping options. Our shipping rates are real-time carrier rates determined by the carrier based upon the weight of your order along with your shipping address from our California HQ. Any order of $100 or more is eligible for complimentary USPS Priority shipping. Special shipping offers apply to U.S. domestic orders only.
Q: What is your return policy?
A: We want you to be thrilled with your purchase, so if you are not satisfied, please contact us. *Please note: we do not refund or reimburse any shipping charges.
Q: I'm curious and would like to receive free samples of your products.
A: We do not send free samples, but we have generous trial sizes of our products available for purchase in our online shop. You can select from our Trial Sets or select the trial size in the drop down menu directly on the individual products pages.
Q: Do you only offer Baby and Pregnancy products?
A: We launched Zoe Organics with a collection of baby and pregnancy products in 2010, and as our Zoe Organics family has grown, we have added products to the line that fit our growing family and active lifestyle. We take a minimalist approach by making products that are multi-functional, multi-purpose and are safe for all ages and skin types. Those with sensitive skin or allergies particularly benefit from our formulations. We are always developing new products and have new collections planned for 2014!
Q: My Organic Baby Balm has become slightly grainy in texture. Has the product gone bad?
A: No – your balm is perfectly safe and uncompromised. Our Organic Baby Balm has a significant amount of organic shea butter in it, which is a tropical butter. The “grainy” texture is a result of crystals forming in the butter. Temperature changes throughout the day and night (slowly warming and cooling) can cause these crystals to form in the butter. Warmer temperatures, or simply the heat of your skin, cause the balm to smooth out again.
Q: What is the shelf life of Zoe Organics skin and body care products?
A: Zoe Organics uses the highest quality natural and organic ingredients in our formulations. We do not use chemical preservatives. Most of our products are made exclusively with naturally stable oils and butters that have a shelf life of a year or longer.
We recommend that you use our products within 12 months of purchase to ensure that your products are fresh and that the herbs and essential oils are most effective. We use 12 months as a general guideline, however, use your best judgement. If the product takes on an unusual odor or appearance, discontinue use.
You can maximize the shelf life of your product by following a few tips: avoid contamination – always use clean hands or our petite mini spoon, especially when touching product in an open container (such as our diaper balm). Keep products in a cool place, out of direct sunlight and heat.
Q: Are Zoe Organics skin and body care products certified organic?
A: Zoe Organics carefully selects the highest quality certified organic ingredients from various suppliers. In fact, we have copies of organic certification for all of our ingredients from our suppliers. Although the ingredients we use in our formulas are certified organic, we have not yet obtained USDA certification as a manufacturer, primarily, because the process is tedious and expensive. As our company grows, and we have additional resources, we will apply for CCOF/USDA organic certification.
Q: How do I open a wholesale account with Zoe Organics?
A: We love to partner with brick and mortar spas and stores that share similar goals and values! If you are interested in opening a wholesale account, please fill out the wholesale application on our contact page.
Q: What steps has Zoe Organics taken toward eco-conscious packaging?
A: Consumer packaging contributes to an overwhelming percentage of waste. We have spent a considerable amount of time researching the best options given our resources. Here are some of the eco-conscious choices we have made with regard to our packaging:
• Recyclable glass and plastic
• Refill containers
• Biodegradable vegetable cellulose bags
• Unbleached muslin fabric
**No unnecessary extra packaging
In addition, we use biodegrade and recycled shipping materials. We are big advocates of reusing whenever possible. If something still has life left in it, why not use it again before it goes to the recycle bin?